9 Best UserVoice Alternatives & Competitors: Our 2024 Overview

Finding the best product feedback software for your business can be problematic because these tools differ widely and provide varying feature sets. UserVoice is often mentioned as a tool worth trying, but it has its drawbacks – for example, its data manipulation and automation capabilities are a bit limited.

If you’re looking for other options, here is our list of the nine best UserVoice alternatives in 2024.

9 best UserVoice alternatives & competitors

Zeda.io

Zeda.io is an AI-powered user feedback tool that allows you to collect, centralize and analyze customer feedback. You can use this data for product ideation, strategizing and driving decisions.

Compared to UserVoice, our tool is more innovative and modern, offering advanced AI-powered insights, better strategy visualization, and more (see our UserVoice vs Zeda.io comparison).

Features

• Features & roadmaps – Organize your work and drive decisions with roadmaps based on customer insights.
• Upload feedback & call transcripts – Import call transcripts and feedback data to generate insights and identify opportunities.
• Capture & centralize feedback – Aggregate and manage feedback data effectively.
• Strategy & OKRs – Strategize, set OKRs, and track development progress.
• Release notes – Close the feedback loop with AI-enhanced notes.
• Zeda.io AI – Analyze customer sentiments, generate insights, and validate ideas with the help of AI.
• Integrations – Use Zapier to integrate with over 5,000 apps.

Customer ratings

G2: 4.4 (31 reviews)

Capterra: 4.0 (7 reviews)

Image source: G2

Aha!

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Aha! is user feedback software that allows companies to streamline product development. It helps collect and organize customer feedback, build roadmaps and prioritize tasks. It also provides a web feedback portal where users can submit and vote on ideas and feature requests. 

See also: Aha! alternatives and competitors

Features

• Feedback – Collect qualitative and quantitative feedback, segment and analyze data to uncover important information.
• Create roadmaps – Visualize your plans and track development via roadmaps.
• Whiteboards – You can create feedback boards to design user flows or wireframes and make product concepts.
• Knowledge base – Document critical information in one place for easy access.
• Agile tools – Choose an agile methodology (Scrum, Kanban, Agile Framework etc.). Create an integrated product development workflow and link strategy to delivery.

Customer ratings

G2: 4.4 (293 reviews)

Capterra: 4.7 (533 reviews)

Productboard

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Productboard is a tool for streamlining and managing customer feedback. It allows companies to collect and centralize feedback data, build roadmaps, validate product ideas, and prioritize tasks. 

See also: Zeda.io or Productboard

Features

• Customer feedback – Collect, centralize and segment user research to uncover trends and improve decision-making.
• Engagement – Use a product portal to validate features, share plans and strategize.
• Roadmaps – Create interactive, highly customizable and share them with other teams and stakeholders to coordinate work.
• Prioritize – Evaluate business outcomes and critical data, such as customer value, to prioritize work based on hard data.
• Product management AI – Use AI tools to generate insights and optimize tasks and processes.

Customer ratings

G2: 4.3 (239 reviews)

Capterra: 4.4 (87)

Image source: G2

Canny

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Canny is a comprehensive customer feedback management solution companies can use to collect, manage and analyze product feedback, inform decisions, and prioritize tasks and features. 

See also: Canny alternatives

Features

• Gather customer feedback – Get knowledge and data directly from your employees and users to boost engagement and improve customer satisfaction.
• Plan roadmaps – Design roadmaps to improve cross-team communication and cooperation. Prioritize tasks/features using a scoring system.
• Analyze feedback – Segment and analyze feedback data to uncover hidden insights and help stakeholders make correct decisions.
• Share updates – Increase engagement and feature adoption by ensuring important updates are always noticed and accompanied by detailed release notes. Create an on-brand changelog to close the feedback loop.

Customer ratings

G2: 4.6 (76 reviews) 

Capterra: 4.7 (44 reviews) 

UserTesting

Image source: Capterra

UserTesting is a platform that provides rapid customer feedback on various customer experiences, including websites, mobile apps, prototypes, competitive brands etc. It gives you access to multiple tools, such as surveys and recordings of real user interactions.

Features

• Target – Define your audience and sample size. You can use the UserTesting network, partner networks, or your own.
• Gather – Capture customer feedback across any experience and device with browser and mobile app recorders. Test ideas, designs, websites, prototypes, etc., using various methods, including surveys, live conversations and usability tests. Templates and a test builder help get things running quickly.
• Analyze – Evaluate and visualize performance and identify essential insights quickly with the help of AI.
• Amplify – Store clips and highlight reels (automatically created and curated) in one place and easily share them with stakeholders via MS Teams or Slack.

Customer ratings

G2: 4.5 (673 reviews)

Capterra: 4.5 (127 reviews)

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Pendo

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Pendo is a digital experience platform that allows you to collect and analyze feedback in various forms to improve your products and user experience.

Features

• Analytics – Collect data regarding user behavior, product usage, etc. Integrate it with other tools and conduct retroactive customer feedback analysis.
• In-app guides – Message your users from within the app.
• Session replay – Watch video playbacks of real user interactions to gain additional context for customer experience.
• Feedback – Collect valuable user feedback quickly, centralize and export it.
• Validate – Share ideas with consumers and test product assumptions.
• Roadmapping – Create comprehensive roadmaps for your products.
• Mobile support – Build customer journeys for both desktop and mobile apps.
• Pendo AI – Access AI-enabled features to automate content creation, insight generation and product management.

Customer ratings

G2: 4.4 (1424 reviews)

Capterra: 4.5 (215 reviews)

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Harvestr

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Harvestr is a product management and product discovery tool that helps teams collaborate by centralizing customer feedback and leveraging real-time data. However, the solution mainly aggregates information from other tools and doesn’t offer too many options for collecting feedback on its own.

Features

• Feedback hub – Aggregate customer insights from various sources in one place to spot trends and interesting details more easily.
• Roadmap – Help stakeholders align around common goals and strategies and track progress by building customizable product roadmaps. 
• Revenue data – Synchronize revenue data from third-party solutions in real time to identify product opportunities worth prioritizing.
• Collaboration – Use an organized, collaborative workspace integrated with other systems to foster cooperation and organize work.
• Prioritization – Evaluate the business impact of opportunities and use a scoring system to prioritize customer feedback and tasks and make impactful decisions.
• Feedback widget – Collect user insights easily and close the feedback loop with a widget with customizable feedback forms.
• Integrations – Connect to Zendesk, Intercom, Salesforce, HubSpot, Slack, Jira, and many other tools.

Customer ratings

G2: 4.8 (33 reviews)

Capterra: 4.9 (24 reviews)

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Roadmunk

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Roadmunk is a roadmapping solution designed for product managers and their teams. It allows them to collect feedback and prioritize product ideas to organize work. Thanks to useful integrations, you can also easily share what you find with others on Jira and other third-party platforms.

See also: Roadmunk vs ProductPlan

Features

• Capture customer feedback – Capture and centralize user feedback and easily share it with stakeholders.
• Prioritize product ideas – Link key ideas to feedback and prioritize using templates based on value vs. effort and R.I.C.E. frameworks.
• Communicate via roadmaps  – Pivot and filter data to customize views for various teams, define dates and timelines, and create agile roadmaps.
• Integrations – Connect to Jira, Mailchimp, Azure DevOps etc.

Customer ratings

G2: 4.0 (97 reviews)

Capterra: 4.4 (87 reviews)

ProductPlan

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ProductPlan is a platform that visualizes product development through roadmaps and offers teams various tools to help plan and prioritize critical tasks. The solution also provides some feedback-related functionalities (for example, it can centralize insights from several sources). 

See also: Productboard vs ProductPlan

Features

• Strategy – Support your goals and objectives with data-based reasoning, align them with your overall product strategy, and track progress easily.
• Discovery – Centralize and organize customer feedback and source and validate ideas and concepts you uncover or devise. 
• Roadmaps – Drive alignment and improve cooperation with roadmaps. Share them on Slack (with support for updates) or export them to a PDF, spreadsheet, or image. 
• Launch – Create a comprehensive product launch strategy to help your team cooperate during this time and track work without weekly reports.
• Integrations – Connect to Vimeo, Confluence, Slack, and many other tools.

Customer ratings

G2: 4.4 (149 reviews)

Capterra: 4.5 (54 reviews)

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Best UserVoice alternatives & competitors: Selection criteria

Here is what we considered:

• Key features – User research tools must allow you to collect feedback in some way (or more than one) and offer a centralized place to store it. It should also provide feedback analytics and help facilitate cooperation within the company by providing user-friendly roadmap tools.
• Pricing – Price is always important when evaluating new software and solutions. When analyzing it, keep the features and services on offer in mind. You can find all  the available pricing information for these tools in the table below.
• User ratings – It’s always a good idea to check what the solution’s users think about its capabilities and whether they’ve encountered any problems.

Best UserVoice alternatives & competitors: A quick analysis

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Conclusion

UserVoice is a fine customer feedback platform but not the most modern one. While the company started introducing some AI-powered features recently, the tool still needs to catch up on some of the more innovative alternatives. For example, a solution like our Zeda.io allows you to create roadmaps, craft powerful strategies, and optimize the entire feedback process – and it improves many of these areas with thoughtfully planned AI enhancements.
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