about WATI
Wati is a tech company that helps businesses talk to their customers on WhatsApp. Started by two people, Bianca Ho and Ken Yeung, Wati is now used by over 6,000 businesses in 75 countries. They've made tools that make chatting easy and organized for businesses.
industry
Customer Engagement Solution
company size
200 members
duration of usage
6-12 months
primary use case
Discovery
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Simplified the customer feedback mechanism, fostering a seamless dialogue with both internal stakeholders and our valued customers.
Jitesh Dugar
Sr. Product Manager | Wati
A Glimpse Ahead
Wati's narrative with Zeda.io is evolving into a remarkable partnership with each passing day. They see the platform as a partner, with plans to delve even deeper into its capabilities, ensuring that as they grow, their customer engagement remains unparalleled.
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about WATI
Wati is a tech company that helps businesses talk to their customers on WhatsApp. Started by two people, Bianca Ho and Ken Yeung, Wati is now used by over 6,000 businesses in 75 countries. They've made tools that make chatting easy and organized for businesses.
industry
Customer Engagement Solution
company size
200 members
duration of usage
6-12 months
primary use case
Discovery
The Problem
Despite its innovative approach, Wati grappled with challenges. Their reliance on "Stories on board" was becoming a bottleneck, with mounting costs and diminishing support. They needed a solution that resonated with their ethos and growth aspirations.
The Zeda.io Solution
Wati's introduction to Zeda.io marked a pivotal turn. The catch wasn't just Zeda.io's robustness but its 'Customer Portal,' a feature that became synonymous with efficiency for Wati. It wasn't just about collecting feedback; it facilitated their decision-making and made it more data-driven.
This shift was transformative. Wati saw not just improved processes but a rejuvenated spirit within its teams.
Elevated Efficiency
Zeda.io, with its suite of tools, redefined what efficiency meant for Wati. Feedback wasn't just data; it became a roadmap, guiding Wati to serve its clientele better.
Beyond Feedback: A Collaborative Approach
Zeda.io's fostered a collaborative culture across Wati. Departments like Sales/GTM and Success found a harmonized platform, ensuring the company moved in unison, driven by shared insights.
Growth, Redefined
Embracing Zeda.io wasn't just an operational choice for Wati; it was a growth catalyst. With clearer, actionable feedback, Wati's trajectory was one of sustained upward momentum.
A Commitment to Excellence
Wati's appreciation for Zeda.io wasn't just about its tools. The continuous strides in UI/UX and prompt feature enhancements resonated deeply with them.
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