how zeda.io helped salesmate
Salesmate boosts customer engagement by 70% with Zeda.io
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about salesmate
SalesMate is a CRM tool that enriches customer interactions, boosts sales productivity and helps win more deals
industry
CRM
company size
Startup
duration of usage
6-12 months
primary use case
Discovery
Release notes
Documents
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Feedback Centralisation has been a game changer for us. It has helped us to prevent early churn and focus on what matters the most.
Samir Motwani
Product Head | Salesmate
Zeda.io: Ideal platform for growing businesses
Salesmate is focused on enhancing their engagement strategy and establishing a new standard in the CRM industry. As they continue to grow, their partnership with Zeda.io is expected to promote innovation and customer-centricity, making it and excellent platform for businesses looking for significant growth in space.
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about salesmate
SalesMate is a CRM tool that enriches customere interactions, boosts sales productivity and helps win more deals
industry
CRM
company size
Startup
duration of usage
6-12 months
primary use case
Discovery
Release notes
Documents
The Problem
Salesmate faced several hurdles during their journey. Their biggest challenge was managing and incorporating customer feedback in a cumbersome process. The current system relied on Excel sheets, which were fragmented and lacked a systematic approach to prioritize customer feedback. Samir Motwani and his team were in pursuit of a solution that could centralize the process and make customer feedback management smoother and more effective.
The Zeda.io Solution
Zeda.io stepped in at the right moment, providing a solid solution to simplify the feedback process and improve customer interactions. During the trial phase, Salesmate was pleasantly surprised by the results. The Customer Portal, a user-friendly feature of Zeda.io, was an instant success as it provided customers with easy platform to log in and share their feedback
The change was noticeable, as Salesmate experienced a 70% increase in feedback reception. The team’s response was highly positive, reflecting the effectiveness and user-friendliness of the solution.
Improving Customer Engagement at Scale
Zeda.io integration altered Salesmate’s customer engagement strategy positively.
Centralized feedback system reduced time spent on feedback management and prevented early churn.
Empowering Teams to Collaborate
Zeda.io fostered collaboration among cross-functional teams within Salesmate, including Sales, Success, and Engineering teams.
Optimized workflows and enhanced productivity through cohesive work environments..
Streamlined feedback Management with Portal
The customer Portal became a pivotal tool in streamlining feedback management.
Facilitated quicker responses and stronger customer relationships...
Contributing to Business Growth
Zedaio facilitated increased feedback ingestion, aligning business strategies more closely with customer needs and preferences.
Made a significant contribution to Salesmate’s bottom-line growth.
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