Zeda Updates

Drive Customer-Led Product Growth with Customer Insights.

Product Marketer

Nireka Dalwadi

June 19, 2023

Drive Customer-Led Product Growth with Customer Insights.

Feedback is a single source of truth for product usability. Product teams now receive feedback from multiple channels with different contexts: sales teams for potential deals, customer success teams for existing customers, and support from early and existing users. To assess and identify problems that matter to customers and align with business objectives, product teams need continuous access to unfiltered feedback.

Zeda.io’s feedback dashboard lets you capture and centralize customer and product feedback, uncover burning issues, and discover product opportunities.

Collect feedback from multiple channels

Customer Portal

Create a customer community with a customer portal to receive requests, communicate the company's roadmap, and announce the latest updates for your product. Use DNS Configuration to host the customer portal on your domain. With Single Sign-On (SSO), enable users to post, upvote, and comment on requests effortlessly.

In-app widget

Add a white-labeled in-app widget to let users share rich feedback, feature requests, report bugs, and more from within their product journey. Empower users to share rich feedback while taking screenshots, annotating, and recording videos right from within your app.

Forms

Customize and share feedback forms to directly collect feedback from customers or internal teams

Emails

Centralize feedback from leadership, clients, partners, and internal emails into a single workspace.

Integrate into your existing workflows

Integrate with your existing tool stack to import feedback and analytics from Slack, HubSpot, Intercom, Zendesk, Amplitude, and 100s of other integrations using Zapier.

Filter and process feedback

Feedback Groups

Create feedback groups using sources, customer cohorts, segments, and more, to help you categorize, organize, and prioritize feedback based on your business and product goals.

Feedback Filters

Create feedback filters and quickly access feedback based on your workflow and priorities.

Feedback Stages

With a progress-based view, dynamically classify and track feedback as backlog, open, and resolved.

Assess business impact

Connect business impact directly with customer feedback. Improve customer listening and closing feedback loops to expedite deal closures.

Uncover burning customer problems and accelerate success with customer-led product discovery.

If you'd like, our product experts can help you set up connection channels for you quickly. 👉 Schedule a call with them or get started for free.

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FAQs

Zeda Updates

Drive Customer-Led Product Growth with Customer Insights.

Nireka Dalwadi
Product Marketer
September 18, 2023
14-day free trial

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IN THIS ARTICLE:
  1. What are product discovery techniques?
  2. 8 key product discovery techniques link
  3. Conclusion
IN THIS ARTICLE:
  1. What are product discovery techniques?
  2. 8 key product discovery techniques link
  3. Conclusion

Feedback is a single source of truth for product usability. Product teams now receive feedback from multiple channels with different contexts: sales teams for potential deals, customer success teams for existing customers, and support from early and existing users. To assess and identify problems that matter to customers and align with business objectives, product teams need continuous access to unfiltered feedback.

Zeda.io’s feedback dashboard lets you capture and centralize customer and product feedback, uncover burning issues, and discover product opportunities.

Collect feedback from multiple channels

Customer Portal

Create a customer community with a customer portal to receive requests, communicate the company's roadmap, and announce the latest updates for your product. Use DNS Configuration to host the customer portal on your domain. With Single Sign-On (SSO), enable users to post, upvote, and comment on requests effortlessly.

In-app widget

Add a white-labeled in-app widget to let users share rich feedback, feature requests, report bugs, and more from within their product journey. Empower users to share rich feedback while taking screenshots, annotating, and recording videos right from within your app.

Forms

Customize and share feedback forms to directly collect feedback from customers or internal teams

Emails

Centralize feedback from leadership, clients, partners, and internal emails into a single workspace.

Integrate into your existing workflows

Integrate with your existing tool stack to import feedback and analytics from Slack, HubSpot, Intercom, Zendesk, Amplitude, and 100s of other integrations using Zapier.

Filter and process feedback

Feedback Groups

Create feedback groups using sources, customer cohorts, segments, and more, to help you categorize, organize, and prioritize feedback based on your business and product goals.

Feedback Filters

Create feedback filters and quickly access feedback based on your workflow and priorities.

Feedback Stages

With a progress-based view, dynamically classify and track feedback as backlog, open, and resolved.

Assess business impact

Connect business impact directly with customer feedback. Improve customer listening and closing feedback loops to expedite deal closures.

Uncover burning customer problems and accelerate success with customer-led product discovery.

If you'd like, our product experts can help you set up connection channels for you quickly. 👉 Schedule a call with them or get started for free.

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